Terms & Conditions

Last Updated: February 7, 2026

Welcome to Northern Built Systems. These Terms and Conditions ("Terms") govern your use of our website and services. By accessing our website or engaging our services, you agree to be bound by these Terms.

Please read these Terms carefully before using our services. If you do not agree with any part of these Terms, you may not use our services.

1. Acceptance of Terms

By using our website located at northernbuiltsystems.com, submitting a contact form, or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

These Terms apply to all visitors, users, and clients of our services.

2. Services Provided

Northern Built Systems provides website design, development, and related digital services for contractor and home service businesses. Our services include but are not limited to:

• Custom website design and development
• Automated lead follow-up systems
• Website hosting and maintenance (through Webflow)
• AI automations and integrations
• Lead notification systems
• Google Ads management and meta advertising

Service details, deliverables, timelines, and pricing will be specified in individual service agreements or proposals provided to clients.

3. Service Area

Northern Built Systems operates from Minnesota and provides services remotely to clients throughout the United States.

4. Client Responsibilities

When engaging our services, you agree to:

• Provide accurate information: Supply truthful and complete information in contact forms and communications
• Timely communication: Respond to requests for information, feedback, and approvals within reasonable timeframes
• Content provision: Provide necessary content, images, branding materials, and other assets required for your project
• Payment obligations: Make payments according to agreed-upon terms and schedules
• Compliance: Ensure all content you provide complies with applicable laws and does not infringe on third-party rights
• Credentials and access: Provide necessary login credentials, hosting access, or other required permissions in a timely manner
• Data backup: Client is solely responsible for maintaining backups of all website content, data, and assets unless otherwise agreed in writing

5. Payment Terms

Pricing and Invoicing

• Service pricing will be outlined in individual proposals or service agreements
• All prices are in U.S. Dollars (USD)
• Payments are processed securely through Stripe
• We accept major credit cards, debit cards, and ACH transfers as available through Stripe

Payment Schedule

Unless otherwise specified in your service agreement:

• A deposit (typically 50%) may be required before work begins
• Final payment is due upon project completion or as specified in the agreement
• Monthly subscription services are billed in advance on a recurring basis

Late Payments

Invoices not paid within 15 days of the due date may incur a late fee of 1.5% per month, or the maximum rate permitted by applicable law, whichever is lower. We reserve the right to suspend or terminate services for non-payment.

Refund Policy

Due to the custom nature of our services:

• Deposits are non-refundable once work has commenced
• Refunds for monthly services may be prorated if cancellation occurs mid-billing cycle, at our discretion
• Refunds are not guaranteed and will be evaluated on a case-by-case basis in accordance with applicable law

6. Project Timeline and Delivery

Project timelines will be estimated based on project scope and complexity. While we make every effort to meet deadlines:

• Timelines are estimates and not guarantees unless explicitly stated in writing
• Delays caused by client non-responsiveness, failure to provide materials, or scope changes may extend deadlines
• We are not liable for delays caused by circumstances beyond our reasonable control (force majeure)

Client approval is required at key project milestones. Delays in providing approval will extend the project timeline accordingly.

7. Intellectual Property Rights

Client-Owned Content

You retain all ownership rights to content, logos, trademarks, and materials you provide to us. By providing these materials, you grant us a license to use them solely for the purpose of delivering services to you.

Deliverables and Ownership

Upon full payment:

• You own the final website design and custom code we create specifically for your project
• You receive rights to use the completed website for your business purposes
• We retain ownership of our general methodologies, processes, templates, and pre-existing code libraries

Third-Party Components

Websites may include third-party components (fonts, stock images, plugins, frameworks) that are subject to their respective licenses. You are responsible for ensuring compliance with these licenses.

Portfolio Rights

Unless you specifically request otherwise in writing, we reserve the right to:

• Display your completed project in our portfolio
• Reference your project in case studies and marketing materials
• List you as a client on our website

8. Warranties and Disclaimers

Our Warranty

We warrant that:

• Services will be performed in a professional and workmanlike manner
• Websites will be free from defects in materials and workmanship for 30 days after delivery
• We will make reasonable efforts to ensure website functionality across modern browsers and devices

Disclaimer of Warranties

EXCEPT AS EXPRESSLY PROVIDED ABOVE, OUR SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES INCLUDING:

• Warranties of merchantability and fitness for a particular purpose
• Warranties that services will be uninterrupted or error-free
• Warranties regarding specific results or lead generation outcomes

Results Disclaimer

While our services are designed to improve your online presence and lead generation:

• We do not guarantee specific traffic, leads, or revenue results
• Marketing results depend on many factors outside our control
• Past performance and case studies are not guarantees of future results
• Advertising performance is subject to platform policies, auction dynamics, budgets, and factors outside our control

AI and Automation Disclaimer

AI-powered systems and automations may generate inaccurate, incomplete, or unexpected outputs. Client acknowledges that AI tools require human review and oversight, and Northern Built Systems is not responsible for decisions made based on automated outputs.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Our total liability for any claims arising from our services shall not exceed the total amount paid by you for the specific services giving rise to the claim
• We are not liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, or lost business opportunities
• We are not responsible for data loss
• We are not liable for issues arising from third-party services, platforms, or hosting providers

10. Indemnification

You agree to indemnify, defend, and hold harmless Northern Built Systems, its owners, employees, and contractors from any claims, damages, losses, or expenses (including attorney fees) arising from:

• Your use of our services
• Content you provide that infringes third-party intellectual property rights
• Your violation of these Terms
• Your violation of applicable laws or regulations

11. Website Maintenance and Support

Unless a separate maintenance agreement is in place:

• We provide 30 days of post-launch bug fixes for issues directly caused by our development work
• Ongoing maintenance, updates, and support are available through separate service agreements
• Emergency support may be available at our standard hourly rates
• Websites hosted on Webflow are subject to Webflow's terms and service availability

12. Termination

Termination by Client

You may terminate services by providing written notice. Upon termination:

• You remain responsible for payment for all work completed up to the termination date
• Deposits and payments for work already performed are non-refundable
• We will provide deliverables for work completed and paid for

Termination by Us

We reserve the right to terminate services if:

• You breach these Terms
• Payment is not received within 30 days of the due date
• You engage in abusive, threatening, or illegal behavior
• Continuing the relationship is not feasible

Effect of Termination

Upon termination:

• All outstanding invoices become immediately due
• We may cease all work immediately
• Access to services, tools, and platforms may be revoked
• You must retrieve your data and materials within 30 days

13. Confidentiality

Both parties agree to:

• Keep confidential information shared during the business relationship private
• Use confidential information only for the purpose of fulfilling service obligations
• Return or destroy confidential materials upon request or termination

This obligation does not apply to information that is publicly available or independently developed.

14. Third-Party Services

Our services may rely on or integrate with third-party platforms including:

• Webflow (website hosting and development)
• Stripe (payment processing)
• GoHighLevel (CRM and automation)
• Google (advertising, analytics)
• Other tools and services as needed

You acknowledge that:

• These services are subject to their own terms and conditions
• We are not responsible for third-party service outages or changes
• Additional fees from third-party providers are your responsibility
• You may need to create accounts and agree to terms with these providers

15. Website Use and Acceptable Behavior

When using our website or services, you agree not to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights of others
• Submit false, misleading, or fraudulent information
• Attempt to gain unauthorized access to our systems
• Transmit viruses, malware, or harmful code
• Engage in spamming or unsolicited marketing
• Harass, threaten, or abuse our staff or other users

16. Revisions and Change Requests

Project proposals typically include a specified number of revision rounds. Additional revisions beyond those included may incur additional fees at our standard hourly rate.

Significant changes to project scope after work has begun ("scope creep") may require a revised proposal, additional fees, and extended timelines.

17. Force Majeure

Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including natural disasters, acts of government, war, terrorism, pandemics, strikes, internet outages, or failure of third-party services.

18. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Minnesota, United States, without regard to conflict of law principles.

Any disputes arising from these Terms or our services shall be resolved as follows:

1. Negotiation: Parties will first attempt to resolve disputes through good-faith negotiation
2. Mediation: If negotiation fails, parties agree to attempt mediation before pursuing litigation
3. Jurisdiction: If legal action is necessary, the state and federal courts located in Hennepin County, Minnesota shall have jurisdiction

19. Entire Agreement

These Terms, together with any signed service agreements and our Privacy Policy, constitute the entire agreement between you and Northern Built Systems regarding our services and supersede all prior agreements and understandings.

20. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

21. Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. Any waiver must be in writing and signed by us.

22. Assignment

You may not assign or transfer these Terms or your rights and obligations without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets. Any assignment by us will not materially reduce your rights under these Terms.

23. Amendments

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website with a new "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the modified Terms.

For active projects, material changes will not apply retroactively without your consent.

24. No Partnership

Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and Northern Built Systems. Neither party has authority to bind the other.

25. Survival

Provisions of these Terms that by their nature should survive termination will survive, including payment obligations, intellectual property provisions, warranties, indemnification, limitation of liability, and dispute resolution.

Contact Us

If you have questions about these Terms & Conditions or need clarification on any provisions, please contact us:

Northern Built Systems
Minnesota, United States
Phone: (612) 505-9183
Email: contact@northernbuiltsystems.com

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.